Easypaisa vs JazzCash: Mobile Wallets in Pakistan Compared
Easypaisa vs JazzCash is mostly a question of which SIM you use, which agent shop is near you and which features you need. Both are mobile wallet accounts regulated by the State Bank of Pakistan, and both open free on any network with your CNIC. The fastest way to start is the official app; Telenor users can also dial *786# for Easypaisa, and Jazz users can dial *786# for JazzCash.
Quick facts
| Item | Details |
|---|---|
| Regulator | State Bank of Pakistan (SBP) |
| Easypaisa is run by | Easypaisa Bank Limited, a digital retail bank |
| JazzCash is run with | Mobilink Microfinance Bank Limited |
| Official websites | easypaisa.com.pk and jazzcash.com.pk |
| What you need | A valid CNIC and an active mobile number |
| Cost to open | Free on both (as of October 2026) |
What a mobile wallet is in Pakistan
A mobile wallet is a bank account that runs on your phone number instead of a branch. The State Bank of Pakistan (SBP) calls this branchless banking: you open the account remotely and put in or take out cash at agent shops.
You sign up with your CNIC (the 13-digit number on your national identity card) and protect the account with a PIN. Your balance is held by a licensed bank, not by the shopkeeper or the mobile company.
Who runs Easypaisa and JazzCash
Easypaisa is now a bank in its own right. In January 2025 the SBP announced that Easypaisa Bank Limited, formerly Telenor Microfinance Bank Limited, had received Pakistan’s first digital retail bank licence.
JazzCash is a branchless banking service. Its account terms and schedule of charges are issued by Mobilink Microfinance Bank Limited, the bank behind the brand. The service started in 2012 as MobiCash and became JazzCash in 2016.
Account levels and what they allow
SBP’s Branchless Banking Regulations describe simplified account levels. Level 0 is a basic account opened after your CNIC is checked with NADRA (the national identity database), and it has low limits. Level 1 needs biometric verification, which is a fingerprint check against NADRA, and allows more.
JazzCash publishes these limits in its account terms (as of October 2026):
| Level | Daily | Monthly | Maximum balance |
|---|---|---|---|
| Level 0 | Rs 25,000 | Rs 50,000 | Rs 200,000 |
| Level 1 | Rs 100,000 | Rs 300,000 | Rs 1,000,000 |
Easypaisa shows your own level and limits in the app: tap your profile picture, then Account Level. Its website says an upgrade can raise limits to as much as Rs 10 lakh (as of October 2026). JazzCash also lists higher account types, such as the Asaan Digital Account, for people who need more room.
Easypaisa vs JazzCash: side-by-side comparison
Every row below comes from the companies’ own pages.
| Point | Easypaisa | JazzCash |
|---|---|---|
| Who can open | Any network, one account per CNIC | Any network, one account per CNIC |
| How to open | App or USSD | App with biometric check; USSD on Jazz |
| USSD code | *786# on Telenor; *2262# listed for Jazz, Zong and Ufone | *786# on Jazz SIMs |
| Secret code | 5-digit PIN | 4-digit MPIN |
| Helpline | 3737 from Telenor; 042-111-003-737 from other networks | 4444 from Jazz; 111-124-444 with city code from other phones |
| Debit cards | PayPak (default), Visa and UnionPay; for use in Pakistan | Mastercard and PayPak, plus a virtual Mastercard |
| Bill payment | Bill Payments in the app | Bill Payments in the app |
| Loans | Easycash, in the app or *786*7# | ReadyCash, for selected users in the app |
| Savings | Savings plans and term deposits in the app | Savings Plan and Salaam Investment in the app |
| Raast transfers | Yes | Yes |
Loan and savings features carry costs, taxes and conditions that change. Read the terms shown in the app before you accept anything.
How to open an Easypaisa account
- Install the easypaisa app and check that the developer is Easypaisa Bank Limited.
- Enter your mobile number, then your CNIC number and its date of issue.
- Let the app read the OTP (one-time password) sent by SMS and accept the terms.
- Create your 5-digit PIN.
Our Easypaisa account guide covers the USSD route, upgrades and the helpline.
How to open a JazzCash account
- Install the JazzCash app and enter an active mobile number that is in your phone.
- Enter the OTP and your personal details.
- Create your 4-digit MPIN.
- Complete the biometric verification. JazzCash says you cannot make transactions for the first 2 hours.
See the JazzCash account guide for charges, cards and common problems.
Other digital wallets in Pakistan
- SadaPay and NayaPay: these are electronic money institutions, meaning non-bank companies licensed by the SBP. The SBP’s list, updated in November 2025, shows both licensed for commercial operations with consumer wallets.
- UPaisa: the branchless banking service of U Microfinance Bank, a PTCL subsidiary, offered together with Ufone.
- Raast: not a wallet. It is the SBP’s own instant payment system, which links your account to your mobile number as a Raast ID. The SBP says there are no charges on Raast services, and both Easypaisa and JazzCash have a Raast option.
How to choose the best mobile wallet in Pakistan for your needs
Neither service is better for everyone. Match the wallet to how you will use it.
- Your SIM: a Telenor SIM gives you Easypaisa on *786# and the 3737 short code. A Jazz SIM gives you JazzCash on *786# and 4444. On other networks you mainly use the app.
- No smartphone: the USSD menu matters most, so the wallet that matches your SIM is usually simpler.
- Cash in and out: check which agent shops are close to your home or work. Easypaisa has a Store Locator in its app and JazzCash has an agent locator on its website.
- Cards: Easypaisa says its debit card works only inside Pakistan. JazzCash offers Mastercard cards, including a virtual one. Check each card’s fee first.
- Who you pay: pick the wallet your family, employer or customers already use, although Raast can move money between the two.
- Charges: each company posts a schedule of charges on its website. Compare the services you use most, such as cash withdrawal or bank transfers.
You can hold one account with each service, because the one-account rule applies per provider. More guides are on our mobile wallets page.
Problems and fixes
- Forgot your PIN or MPIN: Easypaisa has a Forgot PIN option in its app. For a JazzCash MPIN, call the helpline from your registered number if you cannot reset it in the app.
- Money sent to the wrong number: call the helpline at once with the transaction ID. JazzCash’s terms say a completed transfer cannot be reversed and your claim is against the receiver, so speed matters. Easypaisa lets you reverse a CNIC transfer in the app.
- Limit exceeded: your account level is too low for the amount. Upgrade it in the app.
- Phone lost: ask your mobile operator to block the SIM and call the wallet helpline from another phone to block the account.
- Complaint not solved: JazzCash’s contact page points to the SBP’s Sunwai complaint portal as the next step.
Safety tips for any mobile wallet
Never share your PIN, MPIN or OTP with anyone. Easypaisa and JazzCash do not ask for them on calls, SMS or WhatsApp, and JazzCash states this on its contact page.
Download apps only from the official stores, check the fee on the review screen before you confirm, and count your cash and read the SMS before leaving an agent shop. If you pay utility bills from your wallet, confirm the amount first with our online bill check guide.
Frequently Asked Questions
Which is better, Easypaisa or JazzCash?
Neither wins on every point. Easypaisa tends to suit Telenor users and JazzCash suits Jazz users, and after that it depends on nearby agents, cards and the fees for the services you use.
Can I use Easypaisa on a Jazz SIM, or JazzCash on a Telenor SIM?
Yes. Both companies say an account can be opened on any mobile network, and the app is the main route when your SIM belongs to another operator.
Can I send money from Easypaisa to JazzCash?
Yes. Use the Raast or other-wallet transfer option in the sending app and check any fee shown before you confirm.
Is my money safe in a mobile wallet?
Both services are regulated by the State Bank of Pakistan. Most losses happen when a customer shares a PIN or OTP with a fraudster, so keep those private.
Do I need a biometric check?
Under SBP rules a basic account has low limits, and a fingerprint check with NADRA is needed for a higher level. Agents also verify account holders biometrically for cash deposits and withdrawals.
Official sources
- Easypaisa official website
- Easypaisa FAQs
- JazzCash official website
- JazzCash terms and conditions (account limits)
- JazzCash schedule of charges
- SBP press release on the Easypaisa digital retail bank licence
- SBP Branchless Banking Regulations circular
- SBP circular on biometric verification at agents
- SBP Raast person-to-person payments
- SBP list of electronic money institutions
