SNGPL Bill: View and Download Your Duplicate Bill Online
You can see your SNGPL bill online in about a minute: open the Get Your Gas Bill page on sngpl.com.pk, enter your consumer number and the captcha, and press Submit. The same bill is also inside the official SNGPL ConnectOn app. Viewing and printing an SNGPL duplicate bill costs nothing.
Quick facts
| Item | Details |
|---|---|
| Company | Sui Northern Gas Pipelines Limited (SNGPL), head office Lahore |
| Official website | www.sngpl.com.pk |
| Bill page | “Get Your Gas Bill” (Consumer Number plus captcha) |
| Official app | SNGPL ConnectOn (Android and iPhone) |
| Helpline | 1199 |
| Billing email | [email protected] |
| What you need | Your 11-digit consumer number |
| Cost | Free |
Where SNGPL supplies gas
SNGPL is the gas utility for Punjab, Khyber Pakhtunkhwa and Azad Jammu and Kashmir, and it also runs the Islamabad region. The company says it has more than 7.4 million consumers.
Its regional offices are in Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Gujranwala, Sialkot, Gujrat, Sargodha, Sahiwal, Sheikhupura, Bahawalpur, Peshawar and Abbottabad. If you live in Sindh or Balochistan, your gas company is SSGC, so use our SSGC duplicate bill guide instead. Other SNGPL help is in our SNGPL bill section.
What you need: the SNGPL consumer number
The consumer number identifies your gas connection in SNGPL’s billing system. SNGPL’s own forms show it as an 11-digit number, and some screens label it “Account ID / Consumer No.”
It is printed in the top part of every bill, close to the name and address. Do not confuse it with the meter number, which will not open a bill.
SNGPL duplicate bill on the official website
- Open www.sngpl.com.pk in your browser.
- Choose “Get Your Gas Bill” in the customer services links. A short form titled Consumer Bill opens.
- Type your consumer number in the “Consumer Number” field, digits only, with no spaces or dashes.
- Look at the captcha image and type its characters in the box below it.
- Press Submit.
- Your latest bill appears. Print it, or pick “Save as PDF” in your browser’s print menu to keep a copy.
This Sui gas bill online check does not ask for a CNIC (national identity card number), a login or any payment.
SNGPL bill check in the ConnectOn app
SNGPL ConnectOn is the company’s consumer app. Before installing, confirm that the publisher shown in the store is Sui Northern Gas Pipelines Limited.
- Install SNGPL ConnectOn from Google Play or the App Store.
- Register and sign in as the app asks.
- Add your consumer number. You can add more than one account.
- Open the bill option to view or download the current bill.
The app also shows a year of consumption and billing details, takes online payments, registers and tracks complaints, and has a bill estimator and office locations.
Get your SNGPL bill by email or SMS
SNGPL has a page called Register – Email Bill / SMS Alert. It helps when paper bills reach you late.
- Say whether you are the owner of the premises. Tenants are asked for the owner’s details as well.
- Enter the consumer number, CNIC number, CNIC issue date, mobile number and email address.
- Tick “Email (Paperless Bill)”, “SMS”, or both.
- Accept the undertaking and press Submit.
E-bills are sent from [email protected], and SNGPL suggests adding that address to your contacts so the bill does not land in spam. The form never asks for a bank PIN, OTP or password, and neither should anyone who calls you about a gas bill.
How to read your SNGPL bill
| Line on the bill | What it tells you |
|---|---|
| Consumer No. | Your connection ID, needed for every online check, payment and complaint |
| Previous and current reading | The two meter readings and their dates; the difference is the gas you used |
| HM3 | Gas used in hundreds of cubic metres; it decides your slab |
| MMBTU | The same gas measured as heat energy; rates are charged per MMBTU |
| Tariff and gas charges | The slab rate applied and the cost of the gas itself |
| Fixed charges, meter rent, GST | Monthly amounts added on top of the gas charges |
| Due date | The last day to pay before a late payment surcharge is added |
SNGPL issues four kinds of bill. A normal bill uses the actual meter reading. An estimated (provisional) bill is sent when the meter could not be read, for example because the premises were locked, and it is adjusted in the next normal bill. There is also a minimum bill for very low use and a sticky meter bill, based on average seasonal use, when the meter has stopped recording.
Household consumers are billed as protected or non-protected. Under OGRA’s notification effective 1 July 2025, still the latest household one on OGRA’s site in October 2026, the fixed charge is Rs 600 a month for protected consumers and Rs 1,500 or Rs 3,000 for non-protected consumers, depending on whether use is above 1.5 hm3. Go by the fixed charges line on your own bill, and see the slab table in our Sui gas bill guide.
Pay your SNGPL bill online
SNGPL lists these channels: internet banking, mobile banking, its own mobile app, branchless banking apps such as Easypaisa, JazzCash and U account, ATMs, NADRA kiosks, all scheduled banks and post offices.
- Open your bank or wallet app and find the bill payment menu.
- Select gas bills, then SNGPL.
- Enter your consumer number and check the name and amount that appear.
- Confirm the payment and save the receipt.
Problems and fixes
The bill has not arrived
Do not wait for the paper copy. Download the bill from the website or app and pay before the due date, then report the delivery problem. SNGPL’s complaint form has ready-made types for “Bill Not Received”, “Late Delivery of Bills” and “Wrong Delivery of Bills”.
The bill is wrong or too high
First compare the current reading on the bill with your meter. Then open Lodge Complaint, pick the category “Billing Complaint” and a type such as “Wrong Billing”, “High Gas Billing” or “Incorrect Meter Reading”. Add your consumer number, mobile, email and a description of up to 200 characters.
You can also ask for a bill correction on 1199, by email at [email protected], or at an SNGPL customer care centre.
You want to follow up
The Track Your Complaint page shows your complaint history when you enter the consumer number and mobile number.
A payment is not showing
Keep the receipt and report it under the complaint type “Payment Not Reflected”.
SNGPL does not resolve it
OGRA, the regulator, accepts complaints from consumers who got no relief from the company. It has an online complaint system and says decisions are typically reached within 90 days.
Frequently Asked Questions
How many digits is the SNGPL consumer number?
Eleven. The sample number on SNGPL’s own online forms has 11 digits, and you should enter it exactly as printed on your bill.
Can I check my SNGPL bill by CNIC or meter number?
No. The official bill page asks only for the consumer number and a captcha.
Is there an official SNGPL app?
Yes, SNGPL ConnectOn, published by Sui Northern Gas Pipelines Limited on Google Play and the App Store.
What is the SNGPL helpline number?
1199. For billing complaints in writing, SNGPL lists [email protected].
How do I change the CNIC or phone number on my SNGPL record?
SNGPL’s website has an “Update CNIC & Phone Number” form for the person in whose name the bill is issued. If the house has changed hands, SNGPL asks you to apply for a transfer of the connection at its sales office.