WASA Bill Online: Check Lahore, Karachi and Other Water Bills
You can check a WASA bill online in Lahore by entering your account number on WASA Lahore’s official duplicate bill page, linked from wasa.punjab.gov.pk. In Karachi, water bills come from the Karachi Water and Sewerage Corporation (KW&SC), and you get them on kwsc.gos.pk by entering your consumer number under Get Your Bill.
Each city has its own water agency, so the right page depends on where you live. This guide covers the two biggest online systems in detail, explains what to do in other cities, and lists the official helplines. PK Portals is an independent information site and is not linked to any WASA, KW&SC or the Government of Pakistan.
Quick facts
| Item | Details |
|---|---|
| WASA Lahore website | wasa.punjab.gov.pk |
| WASA Lahore duplicate bill | cms.wasalhr.pk, search by account number |
| WASA Lahore helpline | 1334 |
| Pay WASA Lahore bill | Bank apps, 1-Link, QR code, NADRA kiosks, post office or bank counters |
| Karachi water bills | KW&SC, kwsc.gos.pk, Get Your Bill with consumer number |
| KW&SC helpline | 1334, [email protected] |
| Other Punjab WASAs | Rawalpindi, Faisalabad, Multan and Gujranwala |
| Cost of checking | Free |
What is WASA?
WASA stands for Water and Sanitation Agency. In Punjab, the Housing, Urban Development and Public Health Engineering Department lists five WASAs, in Lahore, Rawalpindi, Faisalabad, Multan and Gujranwala. Each works under its city’s development authority and handles water supply, sewerage, drainage, and the billing and collection of water and sewerage charges.
Karachi does not have a WASA. Its water and sewerage services are run by KW&SC, formerly the Karachi Water and Sewerage Board, which issues its own bills.
WASA bill check online in Lahore
- Open wasa.punjab.gov.pk and click Duplicate Bill, or go straight to the bill page at cms.wasalhr.pk.
- Enter the account number printed on your WASA bill.
- Press Search to see your bill.
- Print the bill or save it as a PDF from your browser’s Print menu.
The online duplicate bill system was built for WASA Lahore by the Punjab Information Technology Board. PITB says it lets consumers download a duplicate bill with their account number instead of visiting a zonal office, and that zonal offices upload new bills every month.
How to pay a WASA bill in Lahore
WASA Lahore’s FAQ page lists these payment options:
- Digital: banking apps, QR code payment and the 1-Link bill payment system.
- Counters: NADRA kiosk centres and the General Post Office.
- Banks: Allied Bank, National Bank of Pakistan, Bank of Punjab, Bank Alfalah, Bank Al Habib, Dawood Islamic Bank and Zarai Taraqiati Bank.
WASA Lahore’s payment page also asks consumers to read its instructions before making any payment to WASA. Keep your receipt until the next bill shows the payment. For your electricity bill in Lahore, see our LESCO online bill guide.
WASA Lahore helpline and complaints
| Contact | Details |
|---|---|
| Helpline | 1334 |
| Head office phone | (042) 99332100, 99332101 |
| Complaint centre | (042) 99268439 |
| Head office | Gulberg II, Lahore |
The WASA Lahore website also lists sub-division contacts for complaints in each town, including Allama Iqbal Town, Gunj Bukhsh Town, Nishtar Town, Ravi Town, Wagha Town, Shalimar Town, Aziz Bhatti Town, Jubilee Town and Gulberg Town, and links to the Chief Minister’s Complaint Center.
New water connection in Lahore
If you do not have a WASA account yet, you first need a connection. WASA Lahore takes applications online at cms.wasalhr.pk/NewConnection/Register, and its website lists these documents:
- Copy of CNIC
- Copy of the sale deed or other proof of ownership
- Any utility bill for the property
- A neighbour’s WASA bill (optional)
The site lists domestic, commercial and construction connections as metered, along with a separate charitable category. Once the connection is installed, your first bill will carry the account number you use for every online check after that.
Name change, meter faults and part payment in Lahore
- Change of name: submit an attested copy of the sale deed in your favour, an attested CNIC copy and a copy of the last paid bill. Joint owners must add affidavits and CNIC copies.
- Change of category: send a written application to the Deputy Director Revenue of your area.
- Faulty meter: WASA says the bill is then based on your average use over the previous six months. To repair or replace the meter, apply in writing to the Revenue Office with a paid meter testing challan.
- Part payment: accepted only on a revised assessment, after the owner appeals to the Revenue Office.
Karachi water bill: KW&SC online bill
- Open kwsc.gos.pk.
- Click Get Your Bill at the top of the home page.
- Enter your Consumer Number or ID from an old water bill.
- Click Get Bill to view and download your water and sewerage bill.
The same home page has buttons for E-Complaint, Track Complaint, New Connection and online tanker booking for areas without piped supply. KW&SC’s helpline is 1334, its email is [email protected] and its head office is at 9th Mile Karsaz, Shahrah-e-Faisal, Karachi. The website also points to a KW&SC Unified App. For electricity in Karachi, see our KE duplicate bill guide.
Rawalpindi, Faisalabad, Multan and Gujranwala water bills
These cities each have their own WASA, and each prints its own bill. When we checked in October 2026, the website links listed for them on the Punjab HUD and PHE Department page did not open, so we could not confirm a working online duplicate bill page for any of the four.
- Use the account or consumer number on your last bill when you contact your WASA.
- Ask the WASA billing or revenue office in your city for a duplicate copy.
- Check your bill for the banks where it can be paid and the complaint number.
- Avoid unofficial websites that ask for your CNIC or mobile number just to show a water bill.
Understanding your water bill
Your water bill carries a few details worth checking every month. Look for your account or consumer number, the billing period, water and sewerage charges, any arrears, the due date and any amount shown for late payment.
Charges depend on the type of connection. WASA Lahore publishes separate tariffs for domestic, commercial, industrial and charitable connections on its website, so check that the category printed on your bill matches your property.
Common problems and fixes
- Bill not found: check that you entered the account or consumer number exactly as printed, without spaces.
- Old bill showing: new bills are uploaded by the agency each month. Try again after a few days.
- Wrong category or high arrears: visit the WASA or KW&SC billing office with your bill, CNIC and proof of payment.
- Water or sewerage complaint: call 1334 in Lahore or Karachi, or use the online complaint option on the official website.
Looking for other household bills? See our guides to the Sui gas bill and the PTCL bill.
Related guides
Frequently Asked Questions
How can I check my WASA Lahore bill online?
Open wasa.punjab.gov.pk, click Duplicate Bill, enter your account number and press Search. You can then print or save the bill.
How do I get my Karachi water bill?
Go to kwsc.gos.pk, click Get Your Bill, enter your consumer number and click Get Bill.
What is the WASA helpline number?
WASA Lahore lists 1334 as its helpline and (042) 99268439 for its complaint centre. KW&SC in Karachi also lists 1334 on its website.
Can I pay my WASA bill online?
For WASA Lahore, yes. Its website lists banking apps, QR code payment and the 1-Link bill payment system, as well as bank counters, NADRA kiosks and the General Post Office.
Where is the account number on a WASA bill?
It is printed on your paper bill. Use the same number for the online search and for payments, and save it on your phone so you can find it again.
Is it free to check a water bill online?
Yes. The WASA Lahore and KW&SC bill pages are free and need no login. You only need the number printed on your bill.